Service Management Overview
CelcomDigi Berhad
· Network Property Management
· Malaysia
· Updated live
Live · Auto-refreshing
Total Sites
18,783
9 this month
Valid Contracts - SBC
9325
Valid Contracts - OB
5315
Lapsed
2799
1 critical
Renewal In Progress
1344
1 critical
Rental Per Month
70M
Total Rental Per Month - OB
1000
Total Rental Per Month - SBC
1.1M
Average Rental - OB
2971
Average Rental - SBC
4624
Budget Allocated
39M
Budget Utilized
34.5M
Legalization Sites
5758
Permit Renwal
94%
1 critical
Valid AA
19835
Total Utility (Million)
19.5
Avg Utility
1400
Total CPS (MILLIONS)
16.6
Avg CPS
1600
Avg Submeter
1100
Service Volume — 6 Month Trend
Total Jun: 143
+18% vs May
Process Digitalization
16 use cases across 8 departments ·
replacing Excel trackers with structured digital workflows
All (16)
✅ Live
🚧 In Build
📋 Planned
Leasing Process
End-to-end lease lifecycle — from site identification, landlord negotiation, agreement drafting to activation.
Live
Digital Signing
E-signature workflow for lease agreements, NOC documents, and compliance certificates.
Live
Billing Process Cycle
CPS payment tracking, electricity & utility bill management, reconciliation, and vendor settlement.
In Build
Lease Renewal
90/60/30-day renewal alerts, CPI escalation tracking, and one-click renewal submission workflow.
In Build
Site Planning & Acquisition
GIS-based site selection, feasibility scoring, landlord outreach, and site acquisition tracker.
Planned
Rollout Tracker
Network deployment lifecycle — from site approval through construction, testing, and Go-Live.
Planned
Permit & Compliance
Multi-authority permit submission — MCMC, JBPM, DBKL — tracking deadlines and approval status.
In Build
EHS Inspection Tracker
Site safety inspection workflow, incident reporting, compliance certificate management.
Planned
Project Lifecycle
Cross-department project tracking — milestones, deliverables, stakeholder approvals, and closure.
Planned
Decommissioning Tracker
Site decommissioning workflow — notice, equipment removal, restoration, and authority sign-off.
Planned
Reconciliation Tracker
CPS payment vs vendor invoice reconciliation — match, dispute, and clearance tracking per site.
Planned
Contractor Management
Vendor onboarding, PO management, work order tracking, and payment milestone verification.
Planned
Client Accounts
CelcomDigi Berhad · First active client · Portfolio growing
CX
ACTIVE
CelcomDigi Berhad
📡 Telecom · Malaysia · Onboarded Mar 2025
47
Sites
98%
SLA
RM 0.4M
Billing
38
Leases
🏢
Client #2
Pitch in progress
🏢
Client #3
Pipeline
Portfolio Summary
1 Client Active · 47 Sites · RM 0.4M Billing · All SLAs Met · 🚀 Growing
Service Catalogue
All managed services delivered to CelcomDigi
Site Planning & Acquisition
GIS-based site selection, feasibility scoring, RF analysis and landlord outreach.
GISRF
5 sites in pipeline
Lease Management
End-to-end lease lifecycle — drafting, e-sign, clause tracking, CPI escalation and renewals.
E-SignEscalation
38 active leases
Billing & CPS Payments
Electricity, water, diesel bill management — payments processed and reconciled on behalf of clients.
Auto-PayNEW
RM 48K managed
Permit & Compliance
Multi-authority permit submission, tracking and deadline management across all jurisdictions.
MCMCDBKL
18 approved YTD
Licence Renewal Engine
Automated renewal tracking, 90/60/30-day alerts, risk ranking and one-click submission.
AutomationZero Lapse
52 licences tracked
Client Reporting Portal
Real-time SLA dashboards, CPS reports, custom analytics and white-labelled portals per client.
SLAWhite-Label
3 logins today
Service Workflow
How common delivers managed services from site concept to client reporting
Step 01
🏢
Client Onboard
Sign SLA, configure services, set billing and launch portal access.
Step 02
🗺️
Site Planning
GIS selection, feasibility scoring, landlord negotiations.
Step 03
📋
Leasing
Execute lease agreements, manage renewals, track obligations.
Step 04
⚡
Billing & CPS
Pay utility bills on behalf of client. Full reconciliation.
Step 05
📜
Permits & Renewals
Obtain permits, track licences, auto-renew — zero lapses.
Step 06
📊
Client Reporting
Deliver real-time SLA dashboards and monthly performance reports.
60%
Faster lease processing
RM 0
Overdue bills (auto-pay)
98%
Regulatory compliance
Zero
Licence lapses YTD
Site Directory
—
Total
—
Regions
—
States
Loading sites…
Fetching site coordinates…
Site Status
Active
Halted / Other
Decommissioning
Lease Management
CelcomDigi · 38 active leases across 47 managed sites
Active Leases
38
9 this month
Pending Signature
4
Awaiting e-sign
CPI Review Due
2
Escalation needed
Terminations
0
Exit process
Lease Register
| Lease ID | Site | Landlord | Monthly Rent | Expiry | Status | |
|---|---|---|---|---|---|---|
| No leases found | ||||||
Billing & CPS
Electricity · Water · Diesel · Vendor bills — paid & reconciled on behalf of CelcomDigi
Electricity (TNB)
RM 28K
9 bills pending
Water
RM 4.2K
All current
Diesel / Generator
RM 11K
14 sites
CPS Reconciled
78%
+6% this month
CPS Bill Register
| Bill ID | Site | Utility | Vendor | Amount | Due Date | Status | |
|---|---|---|---|---|---|---|---|
| No pending bills | |||||||
CPS Reconciliation
78%
Reconciled 78%
Disputed 14%
Pending 8%
By Utility
⚡
TNB
RM 28K
9 pending
💧
Water
RM 4.2K
All paid
🛢️
Diesel
RM 11K
5 pending
🏗️
Others
RM 2.1K
Cleared
Year
Period
–
Loading
Site Inventory
--
Total Sites
--
NPM Category
--
SBC / NFP
--
OB
--
OLNO
--
No Payment
Operational Health
--
Active & Permitted
--%
--
No Permit Record
--%
--
Inactive / Suspended
--
Decommissioning
Legalization
--
Total Sites
--
Completed
--
Completion Rate
Pipeline
--
Pending Assignment
--
On Hold
--
Withdrawn
Doc Priority
--
High
--
Med
--
Low
--
Total
Renewal
--
Total Sites
--
Completed
--
Completion Rate
Pipeline
--
Pending Assignment
--
In Progress
2025 Progress
Invoiced
2025 YTD--
-- / -- sites
--
Peak Month
Failed to load.
--
Total Sites Current
—
--
Renewal Achieved
-- / --
—
--
Legalization Achieved
-- / --
—
--
Operational Rate Current
-- active
—
Permit Categories
Regional Distribution
Site Types
Site Map
Permit Category
Bar View
Permit Category (Bar)
Donut View
Site Type
Structure View
Structure Type
Site Type View
--
Completion Rate
-- / --
—
--
Submitted (2025)
-- total
—
--
On Hold
--
—
--
Best Month
--
Monthly Legalization Submissions
Workflow Pipeline
Document Status
Stage Distribution
By State (Legalization)
--
Completion Rate
-- / --
—
--
Invoiced (2025)
--
—
--
In Pipeline
--
Peak Month
--
Monthly Renewal Completions
Month Donut
Month-wise Progress of Renewal
Bar View
Overall Progress (OP)
Bar View
OP Status Breakdown
Donut View
Renewal Pipeline
Loading
Portfolio Summary
Permit Split
Legalization--
Renewal--
No Record--
Top Regions
Data Quality
Workflow Coverage
Tracked--%
-- / --
Top Stages
Alerts
CPS Bill Overdue
Tenaga Nasional · MY-1014
RM 6.2K
Licence Critical
LC-0003 · Expires 18 Apr
14d
Overall Progress
Top Stages
Monthly Insights
Peak: --
-- invoices
Trend: --
--
Licence Renewals
CelcomDigi · 52 licences tracked — zero lapses guaranteed
Renewal Queue — Risk Ranked
| Licence ID | Site | Category | Expires | Days Left | Risk | |
|---|---|---|---|---|---|---|
| No licences found | ||||||
Expiry Window
0–30 days1
31–60 days2
61–90 days3
Auto-Renewal
Auto enabled52
Renewed this Q4
Manual needed1
Lapses YTD0 🎯
Client Portal
CelcomDigi · Live SLA dashboard · White-labelled portal active
SLA Delivery
| Client | Uptime | Permits | CPS Pay | Renewals | CSAT | Portal |
|---|---|---|---|---|---|---|
| CelcomDigi Berhad | 98% | 100% | 72% | 100% | ⭐ 4.7 | Active |
Portal Engagement
Logins today3
Reports downloaded1
Active portals1
CSAT4.7 / 5 ⭐
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